Understanding Key Performance Indicators (KPIs) in Hospitality Management. Classroom session by Dr Ayon Bhattacharya( experience of 30 years +)

The Key Performance Indicators (KPI) lesson plan provides a comprehensive framework for understanding and implementing KPIs within various departments of the hospitality industry. It emphasizes the importance of establishing measurable values that reflect the effectiveness and efficiency of an organization, aligning with its goals. The lesson plan articulates the SMART criteria—Specific, Measurable, Achievable, Relevant, Time-bound—and presents detailed examples across multiple hotel departments including Front Office, Housekeeping, Food and Beverage, Finance, Engineering, Human Resources, Sales and Marketing. Each section identifies essential KPIs that aid in improving operational performance and enhancing guest satisfaction.