Course Content
ESG Leadership for Hotel General Managers
To equip hotel General Managers with deep, actionable understanding of Environmental, Social, and Governance (ESG) principles tailored to hospitality operations, enabling them to lead sustainable, profitable, and responsible hotel businesses.
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Module 1-Introduction to ESG
Module 2-Environmental Responsibility – Greening Hotel Operations
Module 3-Social Responsibility – People, Community, Inclusion
Module 4 -Governance – Ethics, Transparency & Compliance
Module 5-ESG Strategy Implementation – Culture & Operations
What is DEI Ratio?
Module 6-ESG Branding, Marketing & Guest Engagement
Assignment
Tool kit
ESG for Leadership
About Lesson

Definition of ESG: ESG stands for Environmental, Social, and Governance. These three pillars assess the non-financial performance indicators of a business. In the hospitality sector, ESG evaluates how sustainably a hotel operates, how responsibly it engages with people and communities, and how ethically it is governed.

  • Importance of ESG:

    • Guests increasingly prefer brands that align with sustainability and ethics.

    • Investors and corporate clients now assess ESG scores before partnerships.

    • ESG practices lower operational costs and improve brand loyalty.

    • ESG-aligned hotels attract top talent and enhance staff retention.

    • It helps to attract investments as it promotes short, medium, long term economic sustainable. 

  • ,Example: IHCL’s “Paathya” framework – a comprehensive ESG and sustainability roadmap by Indian Hotels Company Limited (Taj Hotels). Launched in 2022, Paathya encompasses six key pillars: environmental stewardship, community impact, workforce inclusion, heritage conservation, responsible procurement, and ethical governance. It includes measurable goals such as 100% renewable electricity by 2030, sustainable sourcing, gender diversity, and local community engagement. Through Paathya, IHCL has already implemented energy-efficient technologies, reduced carbon footprint, and increased CSR initiatives across multiple properties.

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